Refund and Returns Policy

At Core Marketing, customer satisfaction is our top priority. We aim to provide a
seamless experience with every purchase. Below are the terms and conditions of our
Return & Refund Policy:

1. Easy Return Policy
   ● Return Window: You can initiate a return request within 15 days of receiving
   your order.
   ● Eligibility for Return:
   ○ The product must be unused, undamaged, and in its original condition
   with all packaging and labels intact.
   ○ Items that have been installed, used, or modied are not eligible for
   return.
   ● How to Return: Contact our support team with your order details to start the
   return process.
   How to Return an Item
   • Contact Us: Reach out to our support team with your order details and reason
     for the return.
   • Get Approval: Once your return request is approved, follow the instructions
     provided to ship the item back to us.
   • Return Shipping: Shipping fees for returns may apply unless the product is
     defective or incorrect.
     Processing Your Return
     ● After we receive the returned product, our team will inspect it within 3-5
     business days.
     ● Refunds or exchanges will be processed based on the inspection results.
2. Steps to Request a Refund
   • Initiate a Return: Contact our customer support team within the return
     window (15 days) to initiate a return. Provide your order details and reason for
     the return.
   • Return the Item: Ensure the product is unused, undamaged, and in its original
     packaging with all labels and accessories intact. Ship the item back to us
     following the instructions provided.
   • Inspection: Once we receive the returned product, our team will inspect it to
     verify its condition.
   • Approval and Processing: Upon approval, your refund will be processed
     within 7-10 business days to the original payment method.
     Refund Conditions
     ● Refunds are issued only for items returned within the specied return period.
     ● Items damaged due to misuse or improper handling are not eligible for
     refunds.
     ● Refunds for shipping fees may not be provided unless the product was
     defective or incorrectly shipped.
     Notes:
     ● If the product is deemed ineligible for a refund after inspection, our team will
     notify you, and the item will be returned to you.
     ● For exchanges or replacements instead of refunds, please refer to our
     Exchange Policy.
3. Eligibility for Exchange
   ● Exchanges are accepted within 15 days of receiving your order.
   ● Items must be in their original condition, unused, and in the original
   packaging with all accessories and labels intact.
   ● Products that are defective, damaged, or incorrect are eligible for a free
   exchange.
   How to Request an Exchange
   • Contact Us: Reach out to our support team with your order details and the
     reason for the exchange.
   • Provide Proof: Share clear photos or videos of the item if it is defective or
     damaged.
   • Ship the Item: Once approved, send the product back to us using the
     instructions provided by our team.
     Processing Time
     ● Upon receiving the returned item, our team will inspect it and process the
     exchange within 5-7 business days.
     ● The replacement item will be shipped to you promptly after approval.
     Notes:
     ● Exchanges are subject to product availability.
     ● Shipping fees for exchanges may apply unless the product is defective or
     incorrect.
     ● Custom or special-order items may not be eligible for exchanges.
4. Warranty and After-Sale Support
   Warranty Coverage
   ● Our products come with a warranty ranging from 1 month to 24 months,
   depending on the item.
   ● The warranty covers manufacturing defects and functional issues under
   normal usage conditions.
   ● Warranty periods for specic products are mentioned on the product details
   page or invoice.
   What the Warranty Includes
   ● Repair or Replacement: If the product is found to be defective within the
   warranty period, we will repair or replace it at no additional cost.
   ● Support for OEM Parts: Authentic spare parts for your fryers are backed by a
   warranty for peace of mind.
   How to Claim Warranty
   • Contact Us: Reach out to our customer support team with your order details,
     proof of purchase, and a description of the issue.
   • Provide Evidence: Share photos or videos of the product to help us assess
     the issue.
   • Approval: Once your claim is approved, we’ll guide you on the next steps for
     repair, replacement, or other support.
     After-Sale Support
     ● Our dedicated team is available to assist you with any product-related
     inquiries, troubleshooting, or additional support.
     ● We ensure prompt responses and solutions to your concerns, so your
     operations continue smoothly.
5. Exclusions
   The warranty does not cover:
   ● Damage caused by improper use, installation, or maintenance.
   ● Wear and tear from regular usage.
   ● Products that have been altered or repaired by unauthorized personnel.
   Other exclusions
   ● Custom or special-order items may not be eligible for returns.
   ● Products damaged due to misuse or improper installation are not covered
   under the return policy.
6. Contact us for returns
   For assistance with returns, refunds, or warranty claims, feel free to contact our
   support team.
   Core Marketing UAE & India
   Email: coreoemspares@gmail.com
   Phone: +918075003693 , +918921061132
   Address: Core Marketing. North, Karassery, Mukkam, Kerala 673602
   Thank you for trusting Core Marketing for your spare parts needs!